🐾 GOT QUESTIONS? WE'VE GOT ANSWERS!

Frequently Asked Questions

Find quick answers to common questions about our pet products, ordering, shipping, returns, and B2B wholesale partnerships.

🛒 Orders & General Help 4 Questions

How do I place an order on SOICTA Store? 🐾

Placing an order is simple! Browse our catalog, select your desired pet products, select quantity, and click 'Add to Cart' or 'Buy Now'. Proceed to checkout, enter your shipping details, and complete payment via credit card or PayPal.

What payment methods do you accept? 💳

We accept major credit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, Google Pay, and secure Amazon Pay checkout.

Can I modify or cancel my order after it has been placed? ⏱️

We process orders swiftly to ensure fast delivery. If you need to modify or cancel an order, please email info@soicta.store within 2 hours of placing your order.

Do I need an account to place an order? 👤

No, guest checkout is available. However, creating an account allows you to track orders faster, save shipping addresses, and receive special pet care discounts.

🚚 Shipping & Delivery 4 Questions

How long does standard shipping take within the US? 🚚

Standard retail orders are processed within 1–2 business days. Delivery typically takes 3 to 5 business days depending on your location within the USA.

How can I track my pet product shipment? 📦

Once your package ships, you will receive an automated email containing a carrier tracking link (USPS/UPS/FedEx) to monitor your delivery in real-time.

What is your policy on damaged or defective items? 🛡️

Your satisfaction is guaranteed. If a product arrives damaged or defective, email info@soicta.store within 7 days of delivery with photos, and we will issue a free replacement or full refund.

Do you offer international shipping for retail orders? ✈️

Currently, retail shipping is focused on the USA. For bulk international distribution, please contact our wholesale department at sales@soicta.store.

🐶 Product Quality & Sizing 3 Questions

Are SOICTA pet products safe and non-toxic for pets? 🐶🐱

Yes! All SOICTA pet items are crafted using 100% BPA-free, non-toxic, pet-safe materials and undergo veterinarian-standard safety testing.

What materials are used in SOICTA pet gear? 🦴

We utilize food-grade silicone, durable ballistic nylon, chew-resistant TPR rubber, and hypoallergenic fabrics to ensure maximum pet safety and durability.

How do I choose the correct size for my pet? 📏

Each product page features a detailed sizing chart. Please measure your pet's neck, chest, or weight according to the provided instructions before ordering.

💼 Wholesale & B2B Partnerships 4 Questions

What are the minimum order requirements (MOQ) for wholesale purchase? 💼

Our Minimum Opening Wholesale Order value is $999 USD. You can mix and match different product categories to meet the order threshold.

How can I apply for a B2B wholesale account with SOICTA Store? 📝

Commercial retailers can apply directly on our official Wholesale Page or email sales@soicta.store with your business Tax ID to open an account.

What are the shipping lead times for bulk and wholesale orders? 🚛

Wholesale orders ship within 3 to 7 business days via freight or ground carriers. Expedition options are available upon request for commercial partners.

Do you offer custom branding or private labeling for wholesale buyers? 🏷️

Yes, custom packaging and private-label options are available for high-volume B2B partners. Submit your inquiry on our Wholesale Application Portal or email sales@soicta.store.