Frequently Asked Questions

Placing an order is simple! Browse our catalog, select your desired pet products, select quantity, and click 'Add to Cart' or 'Buy Now'. Proceed to checkout, enter your shipping details, and complete payment via credit card or PayPal.

We accept major credit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, Google Pay, and secure Amazon Pay checkout.

We process orders swiftly to ensure fast delivery. If you need to modify or cancel an order, please email info@soicta.store within 2 hours of placing your order.

No, guest checkout is available. However, creating an account allows you to track orders faster, save shipping addresses, and receive special pet care discounts.

Standard retail orders are processed within 1–2 business days. Delivery typically takes 3 to 5 business days depending on your location within the USA.

Once your package ships, you will receive an automated email containing a carrier tracking link (USPS/UPS/FedEx) to monitor your delivery in real-time.

Your satisfaction is guaranteed. If a product arrives damaged or defective, email info@soicta.store within 7 days of delivery with photos, and we will issue a free replacement or full refund.

Currently, retail shipping is focused on the USA. For bulk international distribution, please contact our wholesale department at sales@soicta.store.

Yes! All SOICTA pet items are crafted using 100% BPA-free, non-toxic, pet-safe materials and undergo veterinarian-standard safety testing.

We utilize food-grade silicone, durable ballistic nylon, chew-resistant TPR rubber, and hypoallergenic fabrics to ensure maximum pet safety and durability.

Each product page features a detailed sizing chart. Please measure your pet's neck, chest, or weight according to the provided instructions before ordering.

Our Minimum Opening Wholesale Order value is $999 USD. You can mix and match different product categories to meet the order threshold.

Commercial retailers can apply directly on our official Wholesale Page or email sales@soicta.store with your business Tax ID to open an account.

Wholesale orders ship within 3 to 7 business days via freight or ground carriers. Expedition options are available upon request for commercial partners.

Yes, custom packaging and private-label options are available for high-volume B2B partners. Submit your inquiry on our Wholesale Application Portal or email sales@soicta.store.